The way you address and consult clients, customers or visitors is crucial in forming a good impression of an establishment. It helps to promote repeat business and makes people feel confident with the service that you are providing.

The reception area is normally the area where people are greeted, but if it is unattended, stop what you are doing (politely if you are dealing with someone else) and find out what they require.

Some people’s first contact with the workplace may be through the phone, so be polite, friendly and clear when you speak. People can pick up an impression of a workplace from this kind of interaction.